Frequently Asked Questions

Everything you need to know about our fresh gourmet selections.

How do you ensure the freshness of my order during shipping?

At SEY, we use temperature-controlled packaging and insulated liners paired with gel ice packs to ensure your food arrives at the perfect temperature.

What is the standard delivery timeframe?

We offer expedited shipping to maintain quality. Most orders are processed within 24 hours and delivered within 1-2 business days depending on your location.

Do you accommodate specific dietary restrictions?

Yes, our product pages feature detailed ingredient lists and allergen filters for gluten-free, vegan, and nut-free options.

What is your return policy for perishable goods?

Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.

Where are SEY products sourced from?

We partner exclusively with sustainable local farms and certified organic suppliers to provide the highest quality ingredients in every box.

Can I track my delivery in real-time?

Absolutely. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment's journey to your doorstep.