Returns & Exchanges

At SEY, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our food items, we offer a dedicated resolution process for any orders that arrive damaged or do not meet our quality standards.

1

Inspect Your Order

Upon delivery, please immediately check your items for any signs of damage, spoilage, or incorrect packaging to ensure everything is in perfect condition.

2

Contact Support

If there is an issue, email our support team within 48 hours of delivery with your order number and clear photos of the product and packaging.

3

Review Process

Our quality assurance team will review your claim within 2 business days to verify the issue and determine the eligibility for a refund or replacement.

4

Resolution

Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing